Questions and Answers
Under Construction
Staff Qualifications and/or training, and will these be suitable for your child's needs?
The early years staff at Cygnets Childcare Redhill are highly qualified and continuously trained to ensure they provide the best care and education for children. Here are some key points about their qualifications and training:
Highly Qualified Team: The senior team includes professionals with degrees and certifications in Early Years Education and Practice with studies extended to looking at childhood from national and international perspectives with a focus on the central importance of children's voices, Multi agency work and integration, . For example, Rose Dias, the proprietor, holds a BSc (Hon) in Early Years Education and Practice (EYEP) and Peter Dias holds Postgraduate Certificate in Childhood and Integrated Practice and many other relevant qualifications together 1.
Continuous Professional Development (CPD): All staff members undergo regular CPD training to stay updated with the latest practices in early childhood education2. This ensures they can provide high-quality care and education tailored to each child’s needs.
Apprenticeship Programs: Cygnets Childcare also offers apprenticeship programs in partnership with local training providers. These programs help staff achieve qualifications such as NVQ Level 2 and 3 in Early Years Education and Care3.
These qualifications and training programs ensure that the staff at Cygnets Childcare Redhill are well-equipped to meet the diverse needs of children, providing a nurturing and stimulating environment for their development. If your child have Special Education Needs and Disabilities (SEND) please speak to Rose Dias, The SEND Coordinator.
What if my child need extra help and are the staff willing for me (and/or a health professional if appropriate) to show what they and me need to do?
If a child needs extra help at Cygnets Childcare Redhill, the early years staff are well-prepared to support both the child and their parents. They will work in partnership with SENDCO and other professionals to bring the best solutions to extend your child's continuous development. Here’s how we can assist:
Individualized Support Plans: The staff will create a tailored support plan for the child, addressing their specific needs. This plan is developed in collaboration with parents and, if necessary, health professionals.
Regular Communication: Staff maintain open and regular communication with parents to keep them informed about their child’s progress and any additional support required. This can include daily updates, meetings, and written reports.
Workshops and Training for Parents: Cygnets Childcare offers internal and external workshops and training sessions for parents to help them understand how to support their child’s development at home. These sessions can cover various topics, such as speech and language development, behaviour management, and sensory activities.
Collaboration with Health Professionals: If a health professional is involved, the staff will work closely with them to ensure a consistent approach to the child’s care and development. This might include implementing specific strategies recommended by therapists or specialists.
Resource Sharing: In partnership with multi agency professionals, the staff can provide parents with resources, such as activity ideas, educational materials, and guidance on best practices for supporting their child’s needs at home.
Observation and Feedback: Initial SEND observations are done with the Surrey SEND Advisor and regular observations are conducted to monitor the child’s progress. Feedback is shared with parents to celebrate achievements and identify areas where further support might be needed.
By working together with parents and health professionals, the early years staff at Cygnets Childcare Redhill ensure that each child receives the support they need to thrive. If you have any specific concerns or questions, feel free to ask!
Is the building accessible? Are physical adaptations needed to the building?
Cygnets Childcare Redhill currently lacks wheelchair access, there are several adaptations that can be made to improve accessibility. Here are some common modifications that can be implemented with the help of council support:
Ramps and Handrails: Installing ramps and handrails at entrances and exits can provide easier access for wheelchair users.
Widening Doorways: Doorways can be widened to accommodate wheelchairs, ensuring smooth movement throughout the building.
Accessible Toilets: Modifying restrooms to include accessible toilets with grab rails and enough space for maneuvering a wheelchair.
Stairlifts or Elevators: If the building has multiple levels, installing a stairlift or elevator can provide access to all areas.
Level Flooring: Ensuring that flooring is level and free of obstacles to prevent tripping hazards and allow easy movement.
Automatic Doors: Installing automatic doors can make it easier for wheelchair users to enter and exit the building without assistance.
To get these adaptations done, we can apply for a Disabled Facilities Grant (DFG) from Surrey local council. This grant helps cover the costs of necessary modifications to make a building more accessible12. The council will assess the needs and provide funding for the required changes.
Can Cygnets Childcare apply for DFG Grant to support my child?
Yes, Cygnets can check the eligibility at the time to apply for a Disabled Facilities Grant (DFG) to make necessary adaptations to the setting buildings to improve accessibility for your children with disabilities. Here are some key points:
Eligibility: The grant is available to help cover the costs of making changes to buildings to ensure they are accessible and suitable for your children with disabilities. However, this can change depending on the time we apply.
Types of Adaptations: Common adaptations include installing ramps, widening doorways, adding accessible toilets, and other modifications to improve accessibility. We might be able to make temporary adaptations to accommodate your child's immediate requirements.
Application Process: To apply for a DFG, Cygnets childcare needs to contact Surrey council. The council will typically send an occupational therapist or trained assessor to evaluate the needs and recommend appropriate adaptations.
Funding Amount: The amount of funding available through a DFG can vary, but it generally covers a significant portion of the costs associated with the necessary adaptations. We are happy assess how else we can organise finances to support your child's special needs.
If you need more detailed information or assistance with the application process, your local council’s housing or social services department can provide you guidance and support.
What equipment will be essential in order for my child to go to the provider?
For a child with Special Educational Needs and Disabilities (SEND) to thrive in an early years education and care setting, having the right equipment is crucial. Here are some essential items that might be needed:
Sensory Toys and Equipment: These can help children with sensory processing issues. Items like weighted blankets, sensory balls, and textured toys can provide comfort and stimulation.
Communication Aids: Tools such as picture exchange communication systems (PECS), speech-generating devices, and visual schedules can support children with communication difficulties.
Adaptive Furniture: Adjustable tables, chairs, and other furniture designed to accommodate children with physical disabilities ensure they can participate comfortably in all activities.
Mobility Aids: Depending on the child’s needs, this might include walkers, standing frames, or specialized seating to support mobility and posture.
Assistive Technology: Tablets with educational apps, hearing aids, and other technology can support learning and development for children with various needs.
Specialized Learning Materials: This includes tactile books, large print materials, and other resources tailored to the child’s learning style and needs.
Safety Equipment: Items like padded mats, corner protectors, and secure gates can help create a safe environment for children with physical or behavioural challenges.
Therapeutic Tools: Equipment such as therapy balls, balance boards, and fine motor skill development kits can support physical and occupational therapy activities.
These items, combined with a supportive and inclusive environment, can significantly enhance the learning experience for children with SEND. If you have specific needs or concerns, discussing them with the early years provider can help ensure the right equipment and support are in place.
Are staff happy to be shown how to give my child their medicine? Do they have the relevant insurance?
Yes, early years staff at Cygnets Childcare Redhill are generally happy to be shown how to administer medication to children. Here are some key points regarding medication administration and insurance:
-
Training and Willingness: Staff are trained in administering medication and are open to receiving specific instructions from parents or health professionals to ensure they do it correctly and safely.
-
Medication Policies: The nursery will have a clear medication policy in place, which includes procedures for administering medication, recording doses given, and obtaining parental consent.
-
Insurance Coverage: Cygnets Childcare have comprehensive insurance that covers the administration of medication. This ensures that both the staff and the children are protected in case of any issues.
-
Communication with Parents: Staff will communicate closely with parents to understand the child’s medical needs and any specific instructions related to their medication. This helps ensure that the child receives the correct dosage at the right times.
-
Documentation: All medication administered is carefully documented, including the time, dosage, and any observations. This helps maintain a clear record and ensures accountability. Parents are expected to give the first dose of each new medication at home to ensure there is no side effects and if there are any, parents must contact the relevant medical professionals prior to advising Cygnets staff members to administer medication.
If you have any specific concerns or need more detailed information, it’s a good idea to discuss them directly with the nursery staff. They can provide you with their medication policy and reassure you about their procedures and insurance coverage.
My child have therapy or appointments that they need to go to in the time they will be cared for and can the childcare provider take my child to these appointments?
Yes, Cygnets Childcare Redhill, are often willing to support SEND children by taking them to therapy or medical appointments during their care hours. Here are some key points to consider:
-
Parental Consent: You will need to provide written consent for Cygnets Childcare and their members of staff to take your child to appointments. This ensures that everyone is clear on the arrangements and responsibilities.
-
Staff Availability: Cygnets Childcare will need to ensure that they have sufficient staff available to accompany your child to their appointments without compromising the care of other children.
-
Transport Arrangements: Cygnets Childcare will need to have appropriate transport arrangements in place. This might include using a Cygnets Childcare vehicle or arranging for a staff member to accompany you and your child using public transport or a taxi.
-
Insurance Coverage: Cygnets Childcare insurance should cover off-site activities, including taking children to appointments. It’s important to confirm this with us in advance so we have enough time to clarify with our insurance.
-
Communication with Health Professionals: The staff may need to communicate with health professionals to understand any specific requirements or instructions related to the child’s appointments.
-
Documentation: Cygnets Childcare will document all details of the appointments, including times, dates, and any relevant information shared by health professionals. Due to patient privacy, Cygnets member of staff may not have all information and the parent will be required to contact the relevant multi agency professionals directly to access further information.
It’s a good idea to discuss your child’s specific needs and appointment schedule with the Cygnets staff. They can provide you with detailed information about their policies and procedures for supporting children with therapy or medical appointments. This way, you can ensure that your child receives the necessary care and support both at the nursery and during their appointments.
Safeguarding
- Who is the designated safeguarding lead (DSL)?
- Rose Dias is the DSL, Peter Dias is the Deputy DSL. The DSL is responsible for overseeing safeguarding policies and procedures within the setting. The Deputy DSL adhere to policies and procedure in the absence of DSL and step in to undertake DSL role if the concerns and allegations are against the setting DSL.
- What is your safeguarding policy?
- Our safeguarding policy outlines the procedures we follow to protect children from harm, including reporting concerns and training staff.
- What would you do if a child told you their parent smacked them?
- We would follow our safeguarding procedures, which include listening to the child, documenting the concern, and reporting it to the DSL.
Special Educational Needs and Disabilities (SEND)
- How do you support children with SEND?
- We create individualized plans, work closely with parents and specialists, and adapt our curriculum to meet their needs.
- What are your learning goals for children with SEND?
- Our goals are tailored to each child’s abilities and needs, focusing on their development and well-being.
Parent Partnerships
- How do you communicate with parents?
- We use regular discussions, Cygnets Vignettes WhatsApp newsletters, parent-educator meetings, Cygnets website Parent Zone, Cygnets website Student Space and other digital platforms like LinkedIn, Instagram to keep parents informed and involved.
- How do you support parents in their child’s learning at home?
- We provide resources, workshops, and guidance to help parents engage in their child’s education. Please see the Parent Zone and the Student Space in the website. Existing parents get Cygnets Vignettes What's App updates as well.
Pedagogy and Curriculum
- What informs your practice?
- Our practice is informed by the Early Years Foundation Stage (EYFS) framework, child development theories, and ongoing professional development.
- How do you ensure your curriculum is ambitious?
- We set high expectations, plan challenging activities that take place both indoors and outdoors, and continuously assess and adapt our curriculum to meet children’s evolving needs and interests.
Health and Safety
- How do you ensure the safety of children in your care?
- We conduct regular risk assessments, maintain a safe environment, and ensure all staff are trained in first aid and emergency procedures.
- What is your procedure for handling accidents and injuries?
- We document all incidents, inform parents immediately, and provide appropriate first aid. Serious injuries are reported to the relevant authorities.
Behaviour Management
- How do you manage challenging behaviour?
- We use positive reinforcement, set clear expectations, and work with parents to develop consistent strategies.
- What is your policy on discipline?
- Our policy focuses on positive behaviour support, avoiding punitive measures, and promoting self-regulation and empathy. We also provide on Co-regulation and professional love where necessary.
Inclusion and Diversity
- How do you promote inclusion in your setting?
- We celebrate British English, Sri Lankan Sinhalese, Roman Catholic, Christian as well as diverse cultures, religions, languages and provide resources that reflect different backgrounds, and ensure all children feel valued and included.
- What steps do you take to prevent discrimination?
- We have a zero-tolerance policy on discrimination, provide staff training on equality and diversity, and encourage open discussions about differences.
Professional Development
- How do you support staff development?
- We offer regular training sessions, encourage attendance at workshops and conferences, and provide opportunities for career progression.
- What qualifications do your staff hold?
- Our staff hold a range of qualifications, from early years diplomas to post graduate degrees in education, and are committed to continuous professional development.
Daily Routine
- What does a typical day look like?
- Our day includes a mix of structured activities, free play, outdoor time, and rest periods, all designed to support holistic development.
- How do you handle transitions between activities?
- We may use visual schedules (SEND), give children advance warnings, and provide consistent routines to help them feel secure.
Nutrition and Meal Times
- How do you ensure children receive balanced meals?
- We follow nutritional guidelines, promote five a day healthy eating plate, offer a variety of healthy foods, and accommodate dietary restrictions and allergies.
- What is your policy on snacks and drinks?
- We provide nutritious snacks and ensure children have access to water throughout the day. All children are expected to bring their own water bottle (with warm water during winter time) to the setting.
Outdoor Play
- How often do children play outside?
- Children have daily outdoor playtime, weather permitting, to support physical development and well-being.
- What activities do you offer outdoors?
- We offer a range of activities including sand and water play, gardening, and physical games to encourage exploration and motor skills. We regularly visit local play areas, allotment, forest and park spaces and local shops, libraries, markets, shops and activity centres.
Learning and Development
- How do you track children’s progress?
- We use observations, assessments, and learning journals to monitor and document each child’s development.
- What is your approach to early literacy, numeracy and science?
- We integrate literacy, numeracy and science into daily activities through stories, songs, games, and hands-on experiences.
Settling In
- How do you help new children settle in?
- We offer home visits, gradual settling-in sessions, maintain consistent routines, and build strong relationships with children and their families. For a full time child, we estimate 9 weeks to fully settle and walk through the gate happily.
- What if a child is struggling to settle?
- We work closely with parents, provide extra support, and adapt our approach to meet the child’s needs.
Parent Involvement
- How can parents get involved in the setting?
- Parents can participate in social events, volunteer to read books, join parent committees (under construction), and contribute to their child’s learning journey.
- How do you handle parent concerns or complaints?
- We have an open-door policy, encourage open communication, record concerns in the Concerns and complaints log book (by the entrance door) and address concerns promptly and professionally.
Technology Use
- Do you use technology in your setting?
- Yes, we use age-appropriate technology to enhance learning, such as educational apps, interactive whiteboards and Active Pan.
- How do you ensure safe use of technology?
- We supervise all technology use, use child-safe software, and educate children about online safety.
Emotional and Social Development
- How do you support children’s emotional development?
- We create a nurturing environment, teach emotional literacy, introduce healthy habits and coping techniques to help self regulate, and provide opportunities for children to express their feelings through play, music, art, drama and conversation.
- What strategies do you use to promote social skills?
- We encourage cooperative play, model positive interactions, read books, and use group activities to help children develop empathy and communication skills.
Transition to School
- How do you prepare children for the transition to school?
- We focus on building independence, social skills, and familiarity with school routines. We also collaborate with local schools to ensure a smooth transition. We will have a professional discussion with the Reception class teacher to ensure a smooth transition and give the reception teacher and the parents the opportunity to contact us at any time during children's first year at school to ensure all support is given.
- What information do you share with the receiving school?
- We provide detailed transition reports, including the child’s developmental progress, interests, and any additional needs.
Cultural Awareness
- How do you incorporate cultural diversity into your curriculum?
- We celebrate various cultural festivals, include multicultural resources, and encourage children to share their own cultural experiences. Parents are encouraged to share cultural values, special food recipes, religious festivals etc with the setting.
- How do you address cultural differences among children?
- We promote respect and understanding through discussions, activities, and by modelling inclusive behaviour.
Environmental Awareness
- How do you teach children about the environment?
- We incorporate nature-based activities, teach recycling and conservation, and explore topics like plants, animals, and weather.
- What eco-friendly practices do you follow?
- We use sustainable materials, reduce waste, and involve children in eco-friendly projects like gardening and recycling. Please see our values - 14R's
Communication and Language
- How do you support language development?
- We engage children in conversations, read stories, sing songs, performing art, and provide a language-rich environment.
- What if a child has a speech delay?
- We work with speech therapists, use targeted activities, and provide additional support to help the child develop their communication skills.
Physical Development
- How do you promote physical development?
- We offer a variety of physical activities, both indoors and outdoors, to develop gross and fine motor skills.
- What is your approach to physical education?
- We incorporate movement into daily routines, provide structured physical activities, i.e. dancing, singing, performing, and encourage active play.
Record Keeping and Documentation
- How do you maintain records of children’s progress?
- We use both digital and manual portfolios, observation notes, and assessment tools to track and document each child’s development.
- What information do you include in a child’s learning journal?
- Learning journals include observations, photos, videos, samples of work, and notes on milestones and achievements.
Staff Ratios and Supervision
- What are your staff-to-child ratios?
- We adhere to the recommended ratios, ensuring there are enough qualified staff to provide adequate supervision and support for all children.
- How do you ensure children are always supervised?
- We have clear supervision policies, conduct regular headcounts, and ensure staff are positioned strategically to monitor all areas.
Continuous Improvement
- How do you evaluate the quality of your setting?
- We conduct regular self-assessments, seek feedback from parents and staff, and participate in external evaluations and work in partnership with Surrey Early Years Quality Improvement Teams.
- What steps do you take to improve your practice?
- We implement action plans based on evaluations, provide ongoing training for staff, and stay updated with best practices in early years education.
Emergency Procedures
- What is your procedure in case of an emergency?
- We have clear emergency plans, conduct regular drills, and ensure all staff are trained to respond effectively.
- How do you communicate with parents during an emergency?
- We use multiple communication channels, such as phone calls, text messages, WhatsApp messages and emails, to keep parents informed.
Child-Led Learning
- How do you incorporate child-led learning in your setting?
- We follow children’s interests, provide choices in activities, different environments both setting and external premises and encourage real life exploration and creativity.
- What are the benefits of child-led learning?
- It fosters independence, enhances engagement, and supports individual learning styles and paces with the real life experiences.
Collaboration with Other Professionals
- How do you work with external professionals?
- We collaborate with Surrey SEND Advisor, health visitors, speech therapists, and other healthcare and education specialists to support children’s development and well-being.
- What is your approach to multi-agency working?
- We maintain open communication, share relevant information, and work together to create comprehensive support plans for children and families in need.
Celebrations and Events
- How do you celebrate children’s achievements?
- We hold regular celebrations, i.e. Graduation Ceremony, display children’s work, and provide positive reinforcement to acknowledge their efforts and successes.
- What events do you organize for families?
- We organize family days, cultural celebrations, and parent workshops to build a strong community and involve families in the setting.
Parental Engagement
- How do you handle parental feedback?
- We actively seek feedback through surveys, suggestion boxes, and regular meetings, and we use this information to improve our services.
- What is your approach to building strong relationships with parents?
- We prioritize open communication, respect parents’ insights, and involve them in decision-making processes related to their child’s care and education.
Sleep and Rest
- What is your policy on naps and rest periods?
- We provide a quiet, comfortable space for naps and rest, and we follow each child’s individual sleep schedule as closely as possible.
- How do you ensure a safe sleep environment?
- We follow safe sleep guidelines, regularly check on sleeping children, and use appropriate bedding and sleep equipment.
Creative Arts
- How do you incorporate arts and crafts into your curriculum?
- We provide a variety of materials and activities that encourage creativity, self-expression, and fine motor skills development.
- What are the benefits of creative activities for young children?
- Creative activities enhance cognitive development, improve motor skills, and allow children to express their emotions and ideas.
Community Involvement
- How do you engage with the local community?
- We participate in community events, invite local professionals to visit, and organize outings to local places of interest.
- What role does community play in your setting?
- The community provides a rich resource for learning and helps children develop a sense of belonging and social responsibility.
Technology and Screen Time
- What is your policy on screen time?
- We limit screen time to (ideally no more than 2 hours) to ensure it is age-appropriate and educational, and we balance it with plenty of active and hands-on learning experiences.
- How do you select digital content for children?
- We choose high-quality, educational content that supports our learning objectives and is appropriate for the children’s developmental stages.
Emotional Well-being
- How do you support children’s mental health?
- We create a supportive environment, teach coping skills, and provide opportunities for children to talk about their feelings.
- What signs of stress or anxiety do you look for in children?
- We monitor for changes in behavior, sleep patterns, and appetite, and we provide support and interventions as needed.
Literacy and Numeracy
- How do you integrate literacy into daily activities?
- We incorporate reading, storytelling, and writing into various activities, and we create a print-rich environment.
- How do you make numeracy fun for young children?
- We use games, songs, and hands-on activities to teach basic math concepts in an engaging and interactive way.
Early Science Exploration
- How do you introduce scientific concepts to young children?
- We use hands-on activities, experiments, and observations to introduce basic scientific concepts. This includes exploring nature, playing with water and sand, and simple experiments like mixing colours. Based on child interests and engagement we might dive deeper.
- What are some examples of science activities for young children?
- Activities include planting seeds and observing their growth, exploring magnets, making simple weather charts, and experimenting with water and ice. May dive deeper and construct scientific equipment based on child enquiries and curiosity.
Encouraging Curiosity
- How do you foster a sense of curiosity and inquiry in children?
- We encourage children to ask questions, explore their environment, and engage in activities that stimulate their natural curiosity. We also model curiosity by showing enthusiasm for discovery and learning.
- What role do questions play in early science education?
- Questions are crucial as they drive exploration and learning. We encourage children to ask “why” and “how” questions and help them find answers through investigation and experimentation.
Nature and Environment
- How do you incorporate nature into your early science curriculum or educatio?
- We take children on nature walks, explore local parks, and create nature tables with items like leaves, rocks, and insects. We also discuss the seasons, weather, and the importance of caring for the environment.
- What are the benefits of outdoor science activities?
- Outdoor activities help children develop observation skills, understand natural processes, and foster a connection with the environment. They also support physical development and well-being.
Scientific Thinking
- How do you teach children to think like scientists?
- We encourage children to make predictions, conduct experiments, observe results, and draw conclusions. We also teach them to document their findings through drawings and simple charts.
- What is the importance of process over results in early science education?
- Focusing on the process helps children develop critical thinking and problem-solving skills. It teaches them that making mistakes and trying again is a valuable part of learning.
Science Integration with Other Subjects
- How do you integrate science with other areas of learning?
- We incorporate science into literacy by reading books about nature and science topics, into math by measuring and counting during experiments, and into art by creating representations of scientific observations.
- Can you give an example of a cross-curricular science activity?
- An example is a gardening project where children plant seeds (science), measure their growth (math), write about their observations (literacy), and draw pictures of the plants (art).
Safety in Science Activities
- How do you ensure safety during science activities?
- We conduct risk assessments, use child-safe materials, supervise closely, and teach children about safety rules, such as not tasting unknown substances and handling tools carefully.
- What are some common safety guidelines for early science experiments?
- Guidelines include wearing protective gear like gloves and goggles when necessary, keeping materials organized, and ensuring that activities are age-appropriate and supervised.
Engineering Thinking
- How do you teach children to think like an engineer?
- We encourage them to ask questions, explore how things work, and come up with their own solutions to problems . Activities like building projects, simple experiments, and design challenges can help them develop these skills. We also teach them to document their findings through drawings and simple charts. We discuss how designs can be improved
- What is the importance of process over results in early engineering education?
- The importance of process over results in early engineering education lies in fostering a growth mindset. Emphasizing the process helps children understand that learning and improvement come from trying, failing, and trying again. This iterative approach builds resilience and critical thinking skills, which are essential for engineering3.