Our Policies and procedures
and whom to contact if you have any concerns
Health and Safety Policies and Procedures
If you have any concerns about the Health and safety of the business environment, please contact Cygnets Childcare Health & Safety Lead for relevant advise and guidance using the following details:
Health & Safety Lead: Peter Dias
Deputy Health & Safety Lead: Rose Dias
Contact:
Email: Cygnetschildcare@hotmail.co.uk
Phone: 07737782669
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If you have concerns about the health and safety of a a business in Surrey, you can contact the Environmental Health Department at Reigate and Banstead Borough Council using the following details:
Phone: 01737 276000
Email: customer.services@reigate-banstead.gov.uk
Address: Town Hall, Castlefield Road, Reigate, Surrey, RH2 0SH12
Their office hours are:
Monday to Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 4:45 PM
Policies to be published
Safeguarding Policies and Procedures
If you have any concerns about the safety of a child in Cygnets, please contact Cygnets Childcare Safeguarding Lead for relevant advise and guidance using the following details:
Safeguarding Lead: Peter Dias
Deputy Safeguarding Lead: Rose Dias
Contact:
Email: Cygnetschildcare@hotmail.co.uk
Phone: 07737782669
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If you have concerns about the safety of a child in Surrey, both practitioner and parents or the general public can contact the The Surrey Children’s Single Point of Access (C-SPA - Previously known as MASH) using the following details: Phone: 0300 470 9100 (Monday to Friday, 9am to 5pm)
Out of Hours: 01483 517898 (Emergency Duty Team)
Email: cspa@surreycc.gov.uk
For immediate concerns about a child’s safety, you should call Surrey Police on 999.
The C-SPA will offer following:
If the concerns are related to an individual who work or volunteer with children in Surrey, both practitioners and parents or general public can contact the Local Authority Designated Officer (LADO) using the following details: Phone: 0300 123 1650 (option 3) or email LADO@surreycc.gov.uk.
The LADO will offer following: Provide advice, information, and guidance to employers and voluntary organizations. Liaising with the police and other agencies such as OFSTED and professional bodies. Monitoring the progress of referrals to ensure they are handled promptly and fairly. Ensuring the child’s voice is heard and they are safeguarded.
policies to be published
Education & Special Education Needs and Disability (SEND) Policies and Procedures
If you have any concerns about the development and/or learning needs of your child at Cygnets Childcare, parents and key practitioners working with children are welcome to contact the Cygnets Education Lead for relevant advice and guidance using following details:
Education Lead: Rose Dias
Deputy Education Lead: Peter Dias
Contact:
Email: Cygnetschildcare@hotmail.co.uk
Phone: 07737782669
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If you have any concerns about the development and/or learning needs of a child in Surrey, Both parents and practitioners working with children in Surrey are welcome to call the The Learners' Single Point of Access (L-SPA) using following details:
It is open from 9am to 5pm, Monday to Friday, all year round (except Bank Holidays) on 0300 200 1015.
The L-SPA will offers following: Will give children the right support and intervention at the right time to help them meet their learning and developmental milestones. Gives you direct access to information and advice from a multi-disciplinary team of professionals from education, health and social care including:
Occupational therapists, Specialist teachers, Qualified Social Worker, Speech and Language Therapists and Educational Psychologists.
policies to be published